• How do I update my billing information?

  To update your payment method and billing information, you can click on "Billing" and then "Manage billing settings and invoices". Once you're on the Stripe dashboard, you can edit the relevant information. Please keep in mind that these changes affect all your projects. Steps to find the billing settings Update credit card and adress information (https://storage.crisp.chat/usePopular

• How do I choose the right plan?

  Choosing the right plan depends on your use case, and the number of documents and search requests your app will consume. The Build plan is suitable for small businesses or individuals. It’s a great option if you’re building out your solution and don’t yet have the level of usage required to justify the cost of a Pro or Custom plan. The costs associated with the Build plan scale with your usage, so it’s a good fit for growing businesses. If your workload is beyond the Build plan’s limits, or yFew readers

• How does billing work?

  Billing is determined by calculating the number of searches performed and documents stored during a billing cycle. If you exceed the number of searches or documents included in a billing cycle for a dedicated plan, you will be charged for additional usage. The pricing for additional usage varies per plan. For the Build plan: Additional search requests: $0.40 per 1,000 searches over the included amount. Additional documents: $0.30 per 1,000 documents over the included amount. For the Pro pFew readers

• How is the number of documents calculated?

  Billing is calculated based on the maximum number of documents stored at any point during the billing period across all indexes in a project. Here’s how it works: Our system tracks the total number of documents stored in your project. When you upload a large number of documents, we may need to increase the disk size to accommodate the data. Once the disk size is increased, it cannot be reduced, even if you delete documents later. Note that we report the usage of documents every 15 minutFew readers

• What happens if I exceed my plan limits?

  If you exceed your plan's included usage, you will be charged for additional usage based on the number of searches performed and documents stored. The pricing for additional usage varies per plan. For the Build plan: Additional search requests: $0.40 per 1,000 searches over the included amount. Additional documents: $0.30 per 1,000 documents over the included amount. For the Pro plan: Additional search requests: $0.30 per 1,000 searches over the included amount. Additional documents: $Few readers

• How can I change my plan?

  You can change a project’s plan by selecting the project, navigating to the “Billing” tab, and clicking on the “Change plan” button. Please remember that once the process is complete, you won’t be able to downgrade your plan. Change plan button positionFew readers

• What payment methods are accepted?

  We only accept online payments via credit cards and charge in US dollars (USD) using Stripe as our payment service provider. For any other payment method, please feel free to contact us.Few readers

• Is there a minimum term or commitment once I start paying?

  There is no minimum term, and users can close their accounts anytime. Users will only be charged for the period during which a project was active. That said, if you’re unhappy with Meilisearch, we’d like to know why. It’s important to us that our users are happy. Please do not hesitate to contact us through the chat widget or email us at support@meilisearch.com and provide a detailed explanation of what happened. We’ll work with you to ensure you have the best possible experience. To delete yoFew readers

• Do I need to add a card to create a Meilisearch project?

  You can try Meilisearch Cloud for free for 14 days without the need to add a card. When you are sure Meilisearch is the right fit for you, you can select a plan and add a card to proceed.Few readers

• How is the number of searches calculated?

  We count requests made to the following endpoints: POST /indexes/ indexuid /search GET /indexes/ indexuid /search POST /multi-search Additional resources: Why is there a discrepancy between the number of searches in analytics and the billing overview?Few readers

• Can I try Meilisearch Cloud for free?

  Yes. We offer a 14 day trial with your first project so you can make sure Meilisearch is right for you before you decide to pick a plan.Few readers

• How do we accept payment?

  We only accept payment online via credit cards and charge in US dollars (USD) with Stripe as our payment service provider.Few readers

• How to update billing email?

  To update your billing email, go to the billing page. It is a Stripe Checkout page that handles all your billing information. Start by accessing the "Billing" tab, then click on "Manage billing settings and invoices". The process may vary depending on whether you've linked a credit card or are using Stripe's Link service. However, the main objective is to either edit the existinFew readers

• How do I cancel my subscription?

  To stop being billed for any further usage, you can simply delete your projects. Follow these steps: Go to your project's settings. Scroll down to the bottom of the page. Click on "Delete your project." This will ensure that you are not charged for any future usage. Delete your projectsFew readers

• Why is there a discrepancy between the number of searches in analytics and the billing overview?

  When you enable Analytics, Meilisearch Cloud changes your project's API URL to an edge URL, which is the only URL that tracks metrics for analytics. The original URL, however, remains functional, meaning that requests made through it are not tracked in the analytics page but are still counted in the billing overview. Similarly, if you disable analytics, the edge URL continues to work for your instance. We keep both URLs functional toFew readers